BITTERSWEET Mind the Gap

Fast Shipping with Professional Packaging

We have a range of shipping options thanks to our long-term partnership with UPS FedEx DHL. Our warehouse staff are highly trained and will pack the goods according to our exact and precise specifications. Your products will go through an exhaustive inspection and properly secured before they are shipped. Everyday, we send to thousands of clients in multiple countries. The fact that we're dedicated to becoming the largest online retailer in the world is evident. There are distribution centers and warehouses in Europe and the USA.

Note: Orders containing multiple items will have a distinct processing time for each item.

We will carefully examine all items ordered before shipping. The majority of orders are shipped within 48 hrs. The delivery time is between 3 and 7 working days.

Returns

The stock market is always changing. It's not entirely managed by us since we are involved with multiple parties such as the factory and the storage. The actual stock can fluctuate at any time. Be aware that your order is out of stock once the order has been placed.

Our policy is for 30 days. If you don't receive your product within 30 days, we are not able to issue a refund or an exchange.

In order for your item to be eligible for return, it must be unopened and in the same condition as when you received it. The item must be returned in its original packaging.